Gorilla Customer Success
Open, accessible, and ready to assist - always.
Customer Success
We believe that your success is our success.
Gorilla’s Customer Success gives governments and enterprises the tools and guidance to achieve a smart and safe future. Without fail, we research, integrate, deploy, evaluate, and maintain solutions along every process.
Customer Success
Customer Success Process
Discover how Gorilla’s Customer Success Process elevates Smart City Solutions that ensures seamless integration that maximizes efficiency.
01
Initiation & Planning
We define the project's scope, identify your partners and potential vendors, and align them by initiating and planning timelines for deployment.
02
Iterate, Deploy, & Certify
To ensure customer success during deployment, Gorilla provides comprehensive testing with operational scenarios, certifies all deliverables, and delivers ongoing project risk management.
03
Finalize & Certify
Gorilla validates systems and documentation with BoM completeness and provides training and end-state certification to operationalize your system and provide a complete rollout.
04
Sign Off & Celebrate
We believe we should only need to ask you one golden question to gauge if we accomplished our goals, "Are you successful?" If the answer is yes, only then can we celebrate together.
Are You Ready to Empower Your Smart City Journey with Gorilla?
Speak to our team of experts now.