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Namratha is Gorilla Technology’s Senior Director of Human Resources, bringing over 24 years of extensive experience in global HR operations, corporate governance, and strategic business transformation. She is recognised for her ability to lead HR functions across sectors such as Legal Process Outsourcing, Technology Services, Prepress & Design, and Revenue Cycle Management (RCM) for the medical sector.

Since September 2024, Namratha has driven HR strategy and operations within a global technology environment, focusing on workforce planning, leadership development, compliance with labour laws, and corporate governance across multiple geographies. Her role includes driving change management initiatives and optimising HR functions for operational excellence.

From November 2023 to July 2024, Namratha served as Director of Operations – HR Shared Services at Pride Technologies LLC, overseeing a 150-member division managing HR operations, payroll, and employee life cycle management for 3250 employees across India and the Philippines. Her efforts in improving operational workflows and governance models led to significant improvements in service delivery.

Before this, from October 2018 to November 2023, Namratha was Head of HR Shared Services at Inscribe Graphics Ltd., where she was responsible for managing HR operations, statutory compliance, and business transformation initiatives. She successfully led strategic projects, risk management efforts, and enhanced service delivery frameworks.

Additionally, Namratha has held leadership roles at URSG Pvt. Ltd., managing HR and legal shared services, as well as serving in key HR functions at India Healthcare Solutions, OKS Group, and Aon Hewitt. Her responsibilities in these roles included handling due diligence, business transformation, and strategic HR planning across multiple global locations.

Namratha holds a Law degree (LLB Hons) and an MBA from the UK. She pursued postgraduate studies in International HRM at Kingston University, UK, and specialised in Conflict Resolution and Mediation at the University of California, Berkeley. She is certified in Strategy Execution from Harvard Business School, holds a Lean Six Sigma Black Belt from KPMG, and is a chartered member of the Chartered Institute of Personnel and Development (CIPD).